We can usually collect within about 2 business days and then it takes about 2 business days to email out the water test report.
The science behind the tests take a certain amount of time – unfortunately there is no way to “rush” it.
When the tech arrives on site, it takes approximately 20 to 30 minutes for them to collect the sample.
We do take payment up front to schedule the water test.
If cancelled one business day before, water test and trip fee are 100% refundable.
You can pay with a debit/credit card (Visa, Mastercard, or Discover) over the phone or online from the invoice.
For wells (and most springs), water and power need to be on and running to a spigot or faucet for us to collect the water test sample.
If water and power are not on when we arrive, we cannot collect the sample and a wasted trip fee will be charged.
House must not be “winterized”.
If you are the buyer, please have your agent let the list agent know that you will be ordering a water test and that the house cannot be winterized, and water and power must be on.
We collect our water testing samples at what the EPA calls a “point of consumption”.
This is a point in or on the house: hose spigot, kitchen sink, bathroom sink, tub, etc.
This is what most lenders want.
Samples can be taken at other locations (such as well head) upon request, but please note that some lenders will turn down such a test.
We do need access to an outside hose spigot or inside of the house for the test – if there is a lockbox, combo, or other access that we are granted permission to use, no one needs to be present.
Water Testing Price is per sample/source.
If you want well head and house tested, that is 2 sources and 2 samples.
Water Test Reports/Results are released to whomever paid for them.
They can authorize us to release them to additional people.
We will answer general questions and questions about results (but we will not release results).
Example: We can’t answer “Did the test pass?” or “did it come back with bacteria?” but we will answer “My house tested positive for Total Coliform, what do we do?”
A spring is water coming straight up through dirt and is usually surface water. It is exposed to insects, animals, dirt, weather, runoff, etc. Springs are almost always going to test positive for bacteria. Depending on the way the spring is set up it can be chlorinated, but it is … Continue reading Water Test on a Spring
If the house is for sale with an agent, we will arrange access with the agent (we have the same lockbox access agents have) and no one needs to be there. Buyers and buyers agents do not need to attend. There is nothing to see during the collection – we … Continue reading Do I need to be there for the water test?
These are open and exposed to insects, animals, dirt, weather, runoff, etc so their water is constantly changing and are almost always going to test positive for bacteria. Streams and creeks are even more variable since they are constantly flowing. There is also no way to treat them. Therefore, we … Continue reading Testing Water from Steams, Creeks, Ponds, Lakes, other natural bodies of water
If you are buying a house (or are a buyer’s agent) ordering services with us: Please let us know if you have (or are) a buyer’s agent. Please let us know if you would like us to copy your agent on everything. If it’s listed in Canopy MLS (Buncombe, Henderson, … Continue reading Arranging access with the seller
(For Springs not connected to a house, creeks, etc, see the question for that item.) Our default location for collection is somewhere in or on the house- an outside hose spigot, kitchen sink, bathroom sink or tub, etc. This is where most lenders want it collected from, this is where … Continue reading Where do you collect the sample for the water test?