Very professional, friendly and efficient
The WNCIL team did a great job helping us discover what we had on site. We had used them to perform 2 separate surveys on properties that had no records and we were able to get a full understanding of what was underground and what maintenance we needed to perform to keep everything operational and up to code.
I can’t recommend WNC Independent Labs enough! I called to schedule a septic pump and was scheduled promptly. The team that showed up was knowledgeable, efficient, respectful, and took time to educate me on the system. They went above and beyond to troubleshoot problems, educate me on how the system works, and possible issues that may arise in the future if not dealt with now. At my request, they also took a water sample while they were here for the pump to run tests. Absolutely great experience with this business! Highly recommend. Edit to add: We had evidence of further septic issues and contacted WNC Independent Labs again for assistance. They completed a thorough inspection, looked at all possible scenarios, and found the issue quickly. They were able to do a relatively small, inexpensive repair due to their thoroughness. I feel confident saying most other companies would have recommended a much more costly solution and would not have found the real underlying issue. Thanks to James and his team for saving us time and money! They were all efficient, knowledgeable, thorough, and even entertained our small boy who was fascinated by their trucks and equipment.
Our septic backed up into our toilets and showers. I called everywhere trying to find someone to pump it out. Even our local companies would not do it. I was referred to James and called him. His schedule was full but he made time for us and came all the way to Polk County to pump out our tank. James and his crew were polite and professional and quick! They explained what caused the back up and what to do in the future to help take of our tank and prevent future back ups. His prices were more then fair and even a little less then what he quoted me on the phone. I highly recommend him and plan on using him for any future pump outs and problems that might happen.
We had to get our well water checked out recently because of some suspected corrosives. We got a complete report from WNCIL in 2 days. I called the lab for clarification and they talked to me for about 20 minutes, carefully answering my questions. The only bad news: coliform bacteria was present. I arranged for them to do the well chlorination. Although they did insist it needed to be done, they did not pressure for me to use them to do so. They came out a week later and did the chlorination. The techs were great guys and clearly knew their stuff. The office staff and the techs were friendly, knowledgeable, and easy to work with. I will definitely use them again.
After realizing that regular septic service should have been on my to-do list for the past decade (oops!), I gave WNC Independent Labs a call. They got me on the schedule quickly and explained everything very clearly. The service guys who came out were polite, professional, and very knowledgeable. They explained everything and gave me some valuable advice for the future. Everyone I interacted with was polite and helpful. I highly recommend this company. I’ll be using them regularly from now on.
After many attempts to have someone pump our tank and inspect it, these were the ONLY people to actually answer my phone call and do the job I needed. They were professional, knowledgeable and prompt; showed up when they said they would and explained everything in detail when I asked questions. We needed the service during the winter months in the mountains where roads can be dicey. The communications from the office kept me abreast of delays and scheduling changes, both by phone and email. They made me feel like they actually valued me as a customer. Something to be proud of in this day and age. Job well done! I won’t hesitate to give these folks my business in the future.
I had WNC come out and pump my septic tank. They were able to schedule me for the next day (they could have done it after-hours the same day, but there was an extra charge associated with that), where as no other company could schedule me for a week. I called around and their prices were very fair, unlike a different company you might know all about. Taylor and Elijah were friendly and professional. My septic is quite old and Taylor gave me good information on what will likely need to be done to the system in the future. As I will likely be needing septic service again, I will definitely call WNC Independent Labs to do the job.
I really want to thank Chris for the great job he did today in helping us with an unusaul situation. I am in the middle of a remodel in an extremely high end home and the sewer pump failed over the weekend and allowed a good bit of the main sanitary system to fill with water from a bad toilet flapper. I could not work on the pump untill we got the system pumped out first and nobody else would take the call. Not only did Chris fix the problem we were having he made sure the house was completely protected from the hoses he had to bring in the house by using drop cloths and double checking every connection for drips before he started pumping out the waste water. Thank You Chris and to James for allowing him to do it, No other company would even come out to look at.
Terrific service! We had been trying for several months to find a service that could pump out our septic tank. Some candidates declined because, due to the tank’s location, they’d need a “booster” pump but didn’t have one. Other prospects said that while they had a booster pump, they’d have to charge an exhorbitant fee to perform the work. I called WNC Independent Labs after we encountered them, a few days earlier, performing the same function for a neighbor who was very pleased. They came out the very same day, took care of our tank quickly and charged a very reasonable fee. In short, they are very responsive, do quality work and price their service fairly. I recommend them highly!