To schedule a septic pump: Call our office at 828.552.5174 x3 (or send us an email)
If this is an emergency, where septage is coming up in the house, use x1.
These are generalities – system differ and requirement differ for various types of work.
Please feel free to reach out to us by phone or email if you have any questions.
Standard Maintenance Septic Pump Service
Standard Maintenance Pumps are scheduled during business hours (Mon – Fri 9 to 5).
If this is an emergency where septage is coming up in the house, please see Emergency Pumping.
Bridges, Driveways, Distance to Septic Tank
Safety of our employees and equipment is our priority!
Our Septic Pump Trucks are F550 sized and have 4wd so we can often get to places that other trucks can’t; however, if there is a question, we will err on the side of caution.
We may decline or reschedule (for better weather) jobs that have driveways that are not well maintained, are uncommonly steep, slippery, narrow, or have uncommonly tight turns, or bridges that are not well maintained or do not look sturdy enough.
Our septic pump trucks each carry about 200 ft of hose. We will only park our trucks on pavement or gravel road/driveway – we will not park in the yard or grass under any circumstances.
If the pump cannot be accomplished under normal conditions, we can provide an estimate for a Special Project Septic Pump.
We do not go up roads or driveways that are icy, or that can’t be seen due to snow, leaves, etc – please make sure it is clear before we arrive (or call us to reschedule) to avoid forfeiting your “deposit”.
Septic Pumping must be paid up front to be put on the schedule.
If cancelled up to one business day before the payment is 100% refundable.
What’s included in a Standard Maintenance Septic Pump Service?
Our septic pumping service includes:
- Removing the lids
- Pumping up to 1,000 gallons of flowable solids
- Dump Fees
- Filter cleaning, if applicable/possible
Additional Services (at additional cost)
- Uncovering lid up to 3 ft deep if accessible. Or homeowner can uncover – see this section for more information.
- Use of an e-locator to find the tank – see this section for more information.
A Septic Pump is not an inspection – it doesn’t include any observations of the system.
If the pump cannot be completed (the tank can’t be located, is inaccessible, is too far from the truck, contents are too solid, distance between truck and tank is too steep, etc)
“Deposit” (and the emergency fee) is non-refundable to cover truck and crew’s time and we’ll provide you with additional options (see Special Project Pumps).
Important Items to Note
The state rules say we are required to tell our clients: Client requesting this inspection has been advised that for a complete inspection to be performed the tank needs to be pumped. And then give them the option to opt for a pump or to decline a pump. Tanks should … Continue reading Septic Inspection: To Pump or Not to Pump
Tanks should have 3 layers – fats, oils, and greases float to the top; other waste settles to the bottom; the middle layer of effluent (mostly water) should move to the outlet side of the tank, where it should settle some more, before the effluent goes to the drainfield (leaving … Continue reading Septic Pumping: Flowable Solids
There are a few different situations: Septic Pumping only – uncovering the lids is not included in our septic pumping service, but is available for an additional fee. Septic Inspection – our inspection includes uncovering lids if accessible and 3ft deep or less. Septic Repairs – there is a charge … Continue reading Septic System: Uncovering & Recovering
Our pump service is for up to 1,000 gallons. Most tanks in this area are 1,000 gallon tanks. This means the tank holds about 1,000 gallons of wastewater and still have 9 inches of air space between the top of the waste and the top of the tank. A tank … Continue reading Septic Pumping: 1,000 Gallons