Scheduling
Cancellations & Refunds
Release of Results
Trip Fee
Policies
Scheduling
We take payment upfront to hold a spot on the calendar.
Once payment is received, we can let you know what day we can schedule it. We will also provide an
approximate arrival time one business day before. If you want/need to be present, please let us
know, and we will provide a call ahead.
Days and Times are NOT guaranteed.
We do our best to follow the schedule; however, sometimes circumstances are
beyond our control. Times are approximate and change due to weather, traffic, previous jobs,
etc.
Days are subject to change: we might move a job up if we have a cancellation;
we may have to move jobs back if there is bad weather (thunderstorms, snow, ice, flooding, etc.)
or other unforeseen circumstances.
We appreciate your patience and understanding.
Policies
Cancellations & Refunds
If the client canceled by noon the business day before the schedule day:
- Water Tests are 100% refundable.
- Radon Tests are 100% refundable.
- Well chlorination is 50% refundable.
We charge a wasted trip fee if we arrive on-site and cannot complete the
job due to circumstances beyond our control. For instance, if we need access to the house but
the key is missing or doesn’t work. Or if we are doing a water test and the water is not on.
Septic Pumping
Trip fees do not apply.
We do take a non-refundable deposit – $200.
This is applied to locating and uncovering if applicable, or toward pump price if the tank is uncovered when we arrived. The remainder is due at time of service (cash or check when tech arrives, or we can charge the card on file).
The rest is refundable up to one business day before. Some circumstances where the deposit is nonrefundable:
- The truck comes out, but the tank cannot be located or is inaccessible.
- A standard pump is not possible due to distance, elevation differences, the thickness of the contents, or poor condition of tank or lids etc.
In these cases, we will refund everything but the deposit and provide you with
additional options in such situations.
We will refund everything but the deposit and provide you with additional options
in such situations.
Septic Inspections and Well Inspections
Inspections are 50% non-refundable deposit due to schedule, remainder is charged to the card on file when reports are released. (The other 50% is to cover the prep work -property research, permit research, forms, etc – and the lost appointment time). Once the Inspector is on-site, they will inspect to the best of their ability – components that are inaccessible, unsafe, etc. will not be inspected. The report will note this; however, no refunds will be given based on these conditions.
Well/Septic Repairs
Well and Septic Repairs is non-refundable after the parts are ordered.
Machine fees are refundable if canceled one business day before work is schedule.
Policies
Release of Results
Our customer (who paid us) receives the report via email. They can instruct us to copy other people,
like their agent; unfortunately, we cannot release reports to anyone not authorized by our clint .
However, anyone can ask us general questions or for an estimate.
Policies
Trip Fees
Charged per visit to the property
Most services have one trip though services requiring two visits (Radon testing, etc) have two Trip Fees.
Multiple services at the same visit equals one trip fee
For example: A septic inspection + a water test on the same visit = 1 trip fee; a water test
and a radon test at the same visit = 2 trip fees because radon requires two
trips.
Priced Per County.
$45
- Buncombe
- Henderson
- Madison
- Yancey
- Haywood
- McDowell
$95
- Polk
- Mitchell
- Transylvania
- Jackson
- Burke
$135
- Rutherford
- Swain
- Macon
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