Scheduling
Cancellations & Refunds
Release of Results
Policies
Scheduling
We take payment upfront to hold a spot on the calendar.
Once payment is received, we can let you know what day we can schedule it. We will also provide an
approximate arrival time one business day before. If you want/need to be present, please let us
know, and we will provide a call ahead.
Days and Times are NOT guaranteed.
We do our best to follow the schedule; however, sometimes circumstances are
beyond our control. Times are approximate and change due to weather, traffic, previous jobs,
etc.
Days are subject to change: we might move a job up if we have a cancellation;
we may have to move jobs back if there is bad weather (thunderstorms, snow, ice, flooding, etc.)
or other unforeseen circumstances.
We appreciate your patience and understanding.
Policies
Cancellations & Refunds
If the client cancels at least one business day before:
- Water Tests are 100% refundable
- Radon Tests are 100% refundable.
- Well chlorinations are 100% refundable.
We charge a wasted trip fee if we arrive on-site and cannot complete the
job due to circumstances beyond our control. For instance, if we need access to the house but
the key is missing or doesn’t work. Or If we are doing a water test and the water is not on.
Septic Pumping
We do take a non-refundable deposit – $200
The rest is refundable up to one business day before. Some circumstances where the
deposit is nonrefundable:
- The truck comes out, but the tank cannot be located or is inaccessible.
- A standard pump is not possible due to distance, elevation differences, the thickness of the contents, or poor condition of tank or lids etc.
In these cases, we will refund everything but the deposit and provide you with
additional options in such situations.
We will refund everything but the deposit and provide you with additional options
in such situations.
Septic Inspections and Well Inspections
Inspections are 50% refundable if canceled one business day before it is
scheduled. (The other 50% is to cover the prep work -property research, permit research, forms, etc
– and the lost appointment time). Once the Inspector is on-site, they will inspect to the best of
their ability – components that are inaccessible, unsafe, etc. will not be inspected. The report
will note this; however, no refunds will be given based on these conditions.
Well/Septic Repairs
Well and Septic Repairs is non-refundable after the parts are ordered.
Machine fees are refundable if canceled one business day before work is schedule.
Policies
Release of Results
Our customer (who paid us) receives the report via email. They can instruct us to copy other people,
like their agent; unfortunately, we cannot release reports to anyone not authorized by our clint .
However, anyone can ask us general questions or for an estimate.
You must be logged in to post a comment.