Policies

We do not accept customer collected water samples without prior authorization from the lab manager. Please see our Water Testing Page for more information or call our office.

Scheduling

We take payment upfront to hold a spot on the calendar.

Once payment is received, we can let you know what day we can schedule it.  We will also provide an approximate arrival time one business day before. If you want/need to be present, please let us know, and we will provide a call ahead.

Days and Times are NOT guaranteed.

We do our best to follow the schedule; however, sometimes circumstances are beyond our control.

Times are approximate and change due to weather, traffic, previous jobs, etc.

Days are subject to change: we might move a job up if we have a cancellation; we may have to move jobs back if there is bad weather (thunderstorms, snow, ice, flooding, etc.) or other unforeseen circumstances (like a truck breaking down).

We appreciate your patience and understanding.

Cancellations & Refunds

If the client cancels at least one business day before:

• Water Tests are refundable
• Radon Tests are refundable.
• Well chlorinations are refundable.

Septic Pumping
Pumping is refundable if canceled one business day before. After that, the “deposit” becomes non-refundable. Some circumstances where the “deposit” is nonrefundable:

• The truck comes out, but the tank cannot be located or is inaccessible.
• A standard pump is not possible due to distance, elevation differences, the thickness of the contents, etc.

In these cases, we will refund everything but the deposit and provide you with additional options in such situations.

Septic Inspections and Well Inspections
Inspections are 50% refundable if canceled one business day before it is scheduled. (The other 50% is to cover the prep work -property research, permit research, forms, etc – and the lost appointment time). Once the Inspector is on site, they will inspect to the best of their ability – components that are inaccessible, unsafe, etc. will not be inspected. The report will note this; however, no refunds will be given based on these conditions.

Release of Results

Our customer (who paid us) receives the report via email. Of course, they can instruct us to copy other people, like their agent; unfortunately, we cannot release reports to anyone else. However, anyone can ask us general questions.

For example, if someone asks, “did the test pass, ” we cannot answer. If someone says, “the water test has total coliform – is that bad?” we can answer that (they already have the report information).