Please call us if you have any questions about
our services, reports, policies, or anything else.
x3 for Testing and Inspections
x4 for Report Questions, Repairs, and Maintenance
Our office is open Mon – Fri 9:00 AM – 4:45 PM


We do not accept customer collected water samples without prior authorization from the lab manager. Please see our Water Testing Page for more information or call our office.


We take payment upfront to hold a spot on the calendar.

Once payment is received, we can let you know what day we can schedule it.  We will also provide an approximate arrival time one business day before. If you want/need to be present, please let us know, and we will provide a call ahead.

Days and Times are NOT guaranteed.

We do our best to follow the schedule; however, sometimes circumstances are beyond our control.

Times are approximate and change due to weather, traffic, previous jobs, etc.

Days are subject to change: we might move a job up if we have a cancellation; we may have to move jobs back if there is bad weather (thunderstorms, snow, ice, flooding, etc.) or other unforeseen circumstances (like a truck breaking down).

We appreciate your patience and understanding.

Cancellations & Refunds

If the client cancels at least one business day before:

Septic Pumping
Pumping is refundable if canceled one business day before. After that, the “deposit” becomes non-refundable. Some circumstances where the “deposit” is nonrefundable:

In these cases, we will refund everything but the deposit and provide you with additional options in such situations.

Septic Inspections and Well Inspections
Inspections are 50% refundable if canceled one business day before it is scheduled. (The other 50% is to cover the prep work -property research, permit research, forms, etc – and the lost appointment time). Once the Inspector is on site, they will inspect to the best of their ability – components that are inaccessible, unsafe, etc. will not be inspected. The report will note this; however, no refunds will be given based on these conditions.

Release of Results

Our customer (who paid us) receives the report via email. Of course, they can instruct us to copy other people, like their agent; unfortunately, we cannot release reports to anyone else. However, anyone can ask us general questions.

For example, if someone asks, “did the test pass, ” we cannot answer. If someone says, “the water test has total coliform – is that bad?” we can answer that (they already have the report information).

Recent Blog Posts
Well Services & Discounts
September 13, 2022 Read more
Special Offers & Other Info
August 31, 2022 Follow the link above for ways to save money on septic inspections & pumps as well as septic repairs! Read more
August 29, 2022
Here’s a pic of our office dogs for #nationaldogday Read more
The dog ate my work…
August 16, 2022
One of our techs was getting a water sample outside the house and all of a sudden this pupper came out and grabbed the collection sheet! Read more
Special Offer for Water Quality Month :)
August 11, 2022
August is National Water Quality MonthDo you know what is in your family’s well water?Have you had your well water checked in the last year? The EPA recommends testing your well water at least once a year. Special offer for water quality month! Get 5% off any water test ordered Aug 11 through Aug 23,.... Read more